SPRINTR aims to protect your privacy. We explain in this Privacy and Cookie Policy how we use your personal information that we acquire when you make use of the SPRINTR service, visit our website, or make use of our mobile App. We furthermore explain our policy with regard to the use of cookies. This Policy applies to all those who make use of our services or is in contact with our mobile App or visits our website.


1.1   As soon as you register with us, or make use of a SPRINTR service, we can save your information such as your name, address (mobile) telephone number, email address, payment information, information with regard to the collection and delivery of the goods and other information that is necessary for us in order to provide the services.

1.2   If you contact with us, we can save a report of this correspondence.

1.3   We save the information that you provide upon filling in the satisfaction report, giving feedback or participation in promotions and competitions.

1.4   We, or our business partners, can save information with regard to the use of the website and mobile App such as browser information, IP address, the website you visited prior to visiting our website and the website where you go to after visiting our website, ‘browsing’ activity (such as the time and duration of your visit to our website, the selections you made and the pages visited by you); the type of device used by you in order to use our website or mobile App, the unique numbers for the identification of your device and the operating system of the device.


2.1   As soon as there is interaction between you and our website via various social media, such as a ‘like’ on Facebook or placing a review on our Facebook page, we can receive your information from the social network concerned, such as profile information, profile photograph, gender, user name, user identification, age, language spoken, country of residence, contact list and any other information that you have permitted to be shared by the social network. The information we receive depends on your privacy settings in the social network.


3.1   We use the personal information that we save in the following manner:

  1. The provision of the services and the execution of our obligations ensuing from any agreement between you and SPRINTR;
  2. The sending of messages related to our service by email, telephone or text message. For example, we can forward emails to you with regard to the service (such as verification of your account, confirmation of your order, tracking of your consignment, changes and updates of aspects of our service and notifications with regard to technical aspects and security);
  3. The sending of information by email, regular mail, telephone or text message with regard to promotions and other offers which we think will be interesting for you. We set out below how you can state preferences for your communication;
  4. For recording that the contents of our website are represented in the most efficient manner for you and your device;
  5. To permit you to participate in the interactive aspects of our service, if you wish this;
  6. For the solution of problems, analysing data, tests, research and improvement of the service and the development of new products and services;
  7. For the protection of our right or property or the rights and property of others, the detection and investigation of illegal activities and breaches of any agreement that we have concluded with you.


4.1   We can release the information that we have collated from you under the following circumstances:

  1. We share your personal information with our subcontractors/SPRINTR drivers during the provision of the services;
  2. We can share information with regard to the delivery of the package and the process concerning this with the sender and recipient of a package;
  3. We can share your information with our suppliers who assist us during the provision of the service, such as inter alia software developers, accountants, website developers, payment processors, financial advisers and advisers with regard to invoicing and marketing and advertising. These suppliers acquire limited access to your information subject to reasonable conditions of confidentiality;
  4. We can compile information, or otherwise anonymise information and thereupon share this data with third parties;
  5. In the event that we purchase or sell a company or assets, we can share your personal information with the future seller or purchaser of the aforesaid company or assets;
  6. If we sell, or otherwise transfer to a third party, the company (including shares in the enterprise) or any combination of its products, services, assets and/or enterprises, your personal information will only be a part of the assets to be transferred;
  7. If we are obliged to share your personal data for the fulfilment of our statutory obligations, or for the protection of the rights, the property or the security of SPRINTR, our clients or others, we will comply with this obligation. The aforesaid also applies to the exchange of information with other companies and organisations with the objective of protection against fraud, of reducing the risk with regard to credit and the detection and prevention of criminality.


5.1   The feedback that you or a recipient of our services provides regarding the service enables us to improve the service and to respond adequately to your requirements and the requirements of your recipient.

5.2   If you or one of your recipients places a review regarding the service via our website, we can place this review on the SPRINTR website and we can use this review for the marketing, the analysis or the promotion materials of SPRINTR. We aim for anonymity by exclusively publishing your first name and the delivery location.

5.3   We can ask you or one of your recipients to share a review with your network or the network of your recipient via social network websites such as Facebook, LinkedIn and Twitter. We would appreciate your contribution or your recipient’s contribution to the reputation of SPRINTR via social networks, but this is entirely optional and requires that you or your recipient confirm your account with the social network. If you or your addressee enters into an interaction with SPRINTR on social network websites, for example by giving us a ‘like’ or by providing feedback on a page of the social network of SPRINTR (such as Facebook or Twitter), SPRINTR can collate your personal data or the personal data of your recipient from that social network, depending on your personal data privacy settings and the privacy settings of your recipient with the social network concerned. Furthermore, your profile information and the profile information of your recipient, including profile photograph of the social network, can be represented on the page of a social network of SPRINTR or the SPRINTR website, together with your review or the review of your recipient regarding the service. We can also place your review or the review of your recipient, placed by you or one of your recipients on the SPRINTR page, on your social network page or the social network page of your recipient (depending on your personal privacy settings). You and your recipients can manage and use your personal privacy settings of the social network to establish which information will be shared by the social network with third parties such as SPRINTR.


6.1   You can state that you do not wish to receive any promotion or marketing materials by email by clicking on the ‘unsubscribe link’ which is given in each email. However, you and your recipients cannot deregister from receiving service related emails and text messages, because these are essential for the provision of the service (such as verification of your account, confirmation of your order, tracking of your order, changes and updates of aspects of our service and notifications with regard to technical aspects and security).

6.2   You and your recipients can submit a request at any time for the removal of your data by contacting us by means of at


7.1   Information regarding our use of cookies

Our website uses cookies and simultaneous technologies to distinguish your preferences for use from those of the other users of our website. This helps us to offer a better user experience when you visit our website and also permits us to optimise our website.   

However, cookies and similar technologies do not permit any methodological collating of data which could identify the users of our website. They only help us to improve the functioning of our website, to understand what our users are interested in and to measure how effective the contents of our website are.

Pursuant to recent changes in the law, all websites that are focused on specific parts of the European Union are obliged to ask your permission for the use or saving of cookies and simultaneous technologies in your computer or mobile devices. This cookie policy gives you clear and complete information regarding the cookies that we use and their objective. Please read our Privacy Policy to take note of the privacy rules that apply to the website.

You can contact us for further information regarding this Cookie Policy.

7.2   What is a cookie?

A cookie is a small text and numbers file that we save in your browser or on the hard disk of your computer. In this manner we can remember your preferences during the use of our website.

Unless you have adjusted your browser settings in order for it to refuse cookies, our system will place cookies as soon as you visit our website.

   Types of cookies

Cookies can be subdivided according to their origin, their function and their lifespan.

First party cookies are cookies that are placed by a website that is visited at that time by the user (for example cookies placed by

Third party cookies are cookies that are placed by another domain name than that of the website that is visited by the user. If a user visits a website and the third party has placed a cookie via this website, this will be a third party cookie (for example cookies placed by Google, Twitter and Facebook).

Functional cookies are cookies that ensure that the website functions properly (for example cookies for login or registration, language preferences). Functional cookies are logically first party cookies.

Non-functional cookies are cookies that can be placed for statistical, social, targeting and commercial purposes. They have nothing to do with the solely technical support of the website. Cookies with statistical purposes permit research of which pages of the website are visited by you, where your computer is localised etc. Cookies with social purposes enable the user to share the contents of the visited website directly with others via social media. Cookies with targeting purposes permit a profile to be construed on the basis of your surfing behaviour in order for the adverts shown to be attuned to your interests. Cookies with commercial purposes keep track of how many and which adverts are shown to a user. Non-functional cookies can be first party or third party cookies.

Permanent cookies: These cookies remain in the user’s device for the duration determined in the cookie. They are activated each time the user visits the website that has placed this cookie (for example placed by social media such as Twitter, Facebook, Google Analytics etc.). Most non-functional cookies are permanent cookies.

Session cookies: These cookies permit us to simplify the actions of a user and to link these to each other during a browser session. A browser session starts when a user opens the browser screen and ends when the user closes the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are removed. Most functional cookies are session cookies.

7.4   Your permission

You accept the use of cookies by means of using our website. You must accept these cookies, which you can do via your browser settings, to be able to use our website in the best possible way.

You can block cookies by activating the browser setting that permits the refusal of the placement of cookies. However, if you use your browser setting to block these cookies, you might not have access to (specific parts of) our website. Please read this cookie policy carefully for further information regarding this.

If you wish to withdraw your permission at any time, you must remove your cookies by means of your browser settings. You can visit the following website: for further information regarding the removal or blocking of cookies.

Changing your browser settings

We draw your attention to the fact that web browsers permit you to change your cookie settings. These settings can generally be found in the ‘Options’ or ‘Preferences’ menu of your web browser. The following links can be useful for a better understanding of these settings. If this is not the case, you must consult the ‘Help’ function in your web browser for further details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

 7.5 Further information regarding cookies

You can find useful information regarding cookies at:  

Internet Advertising Bureau 

The interest group of digital marketers has drawn up a guide regarding online behavioural advertising and online privacy which you can find at:  


8.1   Our website can from time to time contain links to and from other websites of networks, advertisers, cooperation companies or other partners affiliated with us. If you follow a link to one of these websites, you must take into consideration that these websites have their own privacy policy and that we do not accept any responsibility or liability for this policy. Please read this policy before you provide your personal data to these websites.


9.1   SPRINTR cares about the protection of your information and takes commercially reasonable precautionary measures to safeguard the integrity and security of all information that we collate (and share partially with our drivers). However, no security system whatsoever is impenetrable. We cannot guarantee the security of our servers, and we cannot guarantee that the information provided by the users will not be intercepted if this is passed on to us via the internet.


10.1   We do not collate any information of children under the age of 13. As soon as we discover that we have accidentally collated information of children under the age of 13, we will remove this information as quickly as possible. Please contact us at for any questions regarding our Privacy Policy and/or let us know if you have reasons to believe that we have collated information regarding a child under the age of 13.


11.1   Any future changes that we make in our privacy policy will be published on this page and, as and when necessary, reported to you by email.


12.1   Any questions, comments and requests related to this Privacy Policy are welcome and must be addressed to or forwarded to: SPRINTR bvba, Kattendijkdok Oostkaai 5, 2000 Antwerp, Belgium.